Open position

Retail Showroom Sales Specialist

• LocationGrand Rapids, MI
• Typefull time
• ScheduleVaried
• Pay$18 an hour plus Commission

About the role

The Retail Showroom Sales Specialist is the face of Midwest Exteriors for both walk-in and appointment-based customers. This position guides homeowners through our window, siding, and shower product lines, educates them on product features and benefits, and converts showroom visits into scheduled in-home consultations and sales opportunities. The ideal candidate is personable, confident, detail-oriented, and motivated by helping customers find the right solutions for their homes. This role requires strong communication skills, a customer-first approach, and the ability to build relationships while achieving sales and appointment-setting goals. Customer Engagement ● Greet and welcome all showroom visitors promptly and professionally ● Assess customer needs through active listening and thoughtful questions ● Guide customers through window, siding, and shower product displays ● Educate customers on materials, styles, energy efficiency, features, benefits, and installation options ● Answer customer questions and provide accurate product information ● Schedule qualified customers for in-home consultations when appropriate ● Create a positive, professional, and welcoming showroom experience Product & Showroom Management ● Maintain strong working knowledge of all window, siding, and shower products, including materials, warranties, features, benefits, and installation processes ● Stay current on new products, promotions, pricing, and company offerings ● Keep showroom displays clean, organized, stocked, and visually appealing ● Ensure product samples and displays are presented accurately and professionally ● Report damaged, missing, or outdated displays and samples to management ● Assist with maintaining showroom presentation and merchandising standards Sales & Appointment Setting ● Identify customer needs and recommend appropriate products and solutions ● Generate qualified leads and schedule in-home consultations ● Follow established sales and appointment-setting processes ● Accurately document customer interactions, leads, and appointments in the CRM ● Follow up with customers as needed to support the sales process ● Meet established sales, lead-generation, and appointment-setting goals ● Provide a professional handoff to the appropriate sales team member when an in-home consultation is scheduled

What you need

• High school diploma or equivalent
• 1+ year of experience in retail sales, customer service, or a related field
• Strong interpersonal and communication skills
• Proficient with computers and able to learn CRM and quoting software
• Reliable, punctual, and self-motivated
• Strong attention to detail and organizational skills
• Ability to work weekends and some evenings as showroom hours require
• Comfortable working in a customer-facing sales environment

Nice to have

• Experience in home improvement, construction, or building materials sales
• Familiarity with windows, siding, doors, or bath/shower remodeling products
• Previous experience with lead generation or appointment-setting sales models
• Experience working with CRM or sales management software
• Bilingual (Spanish/English) a plus

The physical side of the job

• Ability to stand and walk for extended periods on the showroom floor
• Ability to lift up to 25 lbs. of product samples, marketing materials, or other showroom items
• Ability to bend, kneel, reach, and move around the showroom when demonstrating products or assisting customers
• Ability to safely perform routine showroom duties

Midwest Exteriors LLC is committed to providing equal employment opportunities to all qualified individuals. We value a diverse workforce and make employment decisions based on qualifications, experience, performance, and business needs.